Reducing customer friction with self service renewal setting Auto to Manual This project introduced controls for user self-service switching between auto and manual renewal, alleviating the need to contact customer support for resolution. User Flows Mockups Redlines Posted in Classmates Tagged with B2C, Checkout, Social Media Previous post: Special offer with checkout integration Next post: Integrating CAPTCHA to foil auto-registration bots
Integrating CAPTCHA to foil auto-registration bots Posted in Classmates Tagged with B2C, Registration, Social Media
Checkout A/B testing for profile visitor information upgrade incentive Posted in Classmates Tagged with B2C, Checkout, Social Media
Class year SEO landing pages with media highlights and dynamic school association Posted in Classmates Tagged with B2C, Registration, SEO